04-29-2019 03:46 PM
Hello my $55 ($35+$15+$5) rewards certificate just expired. I worked hard for the purchase to get those rewards and without any notification those rewards expire. Can the reward certificate be reissued again. Thanks so much
04-29-2019 04:28 PM
Good afternoon, ruiyangshopping,
Welcome back to our forums! Discovering you were unable to utilize your My Best Buy™ reward certificates before they expire can certainly be disappointing, especially if there’s more than one certificate that has recently expired.
As outlined in the My Best Buy Program Terms, certificates are typically valid for 60 days, unless otherwise noted. You’ll be able to find the expiration date of any certificate in the email confirming the certificate has been issued, or on the certificate itself. Once expired, we’ll typically be unable to reissue these certificates to your account.
With that said, I would like to review these certificates further, to make sure we’re exploring all options available. For me to look into this further, I’ll be sending you a private message to gather a few pieces of additional information from you, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,