03-11-2022 03:58 PM
Thank you for reaching out to us via our Forums, however I wish it were on better circumstances. I would be frustrated too if my rewards certificate wasn't working. I want to provide assistance with your certificate and see if we can get down to the root of the problem. If you don't mind Private messaging me your full name, telephone number and email address? This would allow me to confirm your identity and we can go into detail with your account. Please let me know as soon as you can.