Points, Policies & Certificates

[endenxxd]

Hello.

I made a purchase and was convinced to get the best buy credit card to get 10% rewards. 2 weeks later I received an email address with my rewards ceritficate. When I went to use it, it was invalid, and missing from my account. Deeper in my account it said membership cancelled.

I called customer service and they were useless and went in circles with me about how I must have cancelled my membership. I did not. I never called them about anything. I asked to speak to a supervisor. They hung up on me.

I need my certificate back please.

[Ravi-BBY Social Media Specialist]

Hi there, endenxxd,

Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. 

I can certainly understand wanting support on your Best Buy Credit Card. I would be happy to look into this closer and assist where possible.

To get started, please send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your My Best Buy Member ID.

[endenxxd]

I sent the PM