05-05-2019 11:15 AM
I had 65$ of reward certificate that I was going to spend it today and realized it was expired yesterday.
Is there any way I can have a couple day extended that I can use it to purchase.
It is a bummer to spend so much on best buy and never get to use the reward I got. Thank you all.
05-05-2019 03:33 PM
Thank you for being a My Best Buy member and reaching out to us here regarding your expired reward certificate! It's always dismaying to find a My Best Buy reward certificate expired, especially if you were anticipating on spending it today.
Under our My Best Buy Terms, certificates typically have 60 days to be redeemed, unless otherwise noted. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. Once a reward has expired, we’re generally unable to reissue them though. For more details, you may view the article below.
I would be happy to review your membership further though, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.