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Posts: 2
Registered: ‎09-07-2017

Rewards Cert $80 Missing

Good Afternoon

 

My husband and I bought a washer on Jan 1, 2020 and we requested to have interest free on the washer, however talking with the credit dept the sale rep did not do this. She ended up giving is reward points instead. And now I cant access it. This was the reason I didnt want to do reward points because they expire to quickly or I am missing them..

 

How can I get a new certificate?

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Posts: 12,468
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Registered: ‎01-03-2013

Re: Rewards Cert $80 Missing

Good morning, JoanneD, 

 

Welcome to the forum, and thank you for your patience as you awaited our reply. It's great to hear that you utilized a My Best Buy Credit Card on your washer on New Year's Day. Between financing or reward points, both are great options, though I understand financing may not have been chosen as you had hoped. 

 

Under our My Best Buy Terms, certificates are typically valid for 60 days, and cannot be reissued once expired. With that said, I understand you may not have been looking for them as you thought financing had been selected. I would be happy to review this with you, so please keep an eye on your inbox in the top right corner of the page for my private message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-06-2020

Re: Rewards Cert $80 Missing

Hi Tasha

 

This is Joanne's Husband can you please messge me so we can get this straightened out please.. 

 

Thank you 

Richard

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Posts: 12,468
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Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Rewards Cert $80 Missing

Hi there, Richard, 

 

Thank you for reaching out to us directly regarding your expired certificates. Please keep an eye on your inbox in the top right corner of the page for my private message. 

 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!