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Posts: 2
Registered: ‎06-24-2018
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Reward points not returned

Hello,

I made a purchase last week - part of which I paid using rewards points. Purchase was canceled since I couldn't make it back to the store on time. Will my rewards point be returned? It's been a few days since order was canceled (on 6/21) and I'm not seeing the points back in my account.

Thanks,

ramzing

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Posts: 12,348
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Registered: ‎01-03-2013

Re: Reward points not returned

Hello ramzing,

Welcome and thank you for being a My Best Buy member! Shopping with us while redeeming rewards should be pretty simple, so it’s discouraging to hear that you were unable to pick up your purchase. When canceling an order, you should expect to see your certificates credited back in just a few days, as mentioned in the post below.

 

Return/Cancellation When a Reward Certificate was Used

As it’s been a few days more than that, I would be happy to take a look at things. Please keep an eye on your inbox via the envelope icon in the top right corner of the page as I am sending you a message shortly.

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎06-24-2018

Re: Reward points not returned

Hi Tasha - Thanks so much for reaching out via PM and helping resolve this issue.You're the best!
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Posts: 12,348
Topics: 199
Kudos: 422
Blog Posts: 21
Solutions: 609
Registered: ‎01-03-2013

Re: Reward points not returned

Hi there ramzing, 

You're quite welcome! I'm glad I was able to look into your issue and ensure it was appropriately addressed. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!