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Registered: ‎09-05-2021
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Reward points not received for purchases from 07/01 t0 09/30

Good morning,

I have chosen the bonus reward category as utilities during last quarter, and I made purchases using the BB credit card outside of BestBuy from 07/01 t0 09/30. But the bonus reward points has not been credited even after 1 month. Can you please help to credit them? Thank you.

Posts: 2,227
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Registered: ‎07-06-2009

Re: Reward points not received for purchases from 07/01 t0 09/30

Hello, bharathigeetha,


Thanks for reaching out and being a My Best Buy member! Getting those extra points where ever you can is a great way to save on items that you want to buy from us, so I can understand not receiving those bonus points would be unwelcome. I'd be happy to look into this with you. 


Can you please send me a private message with your full name, phone number, and email address? If any of these differ at all from what you've shared with Citibank for your Best Buy Visa, please provide those as well, just do not send me your credit card number itself. To send me the message, you can use the button located in my signature below. 





Melissa|Senior Social Media Specialist | Best Buy® Corporate
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