03-18-2019 07:22 PM
03-19-2019 10:17 AM
Thank you for being a loyal My Best Buy member over the years. I can understand how it would be surprising to see different information populating in your account than you are used to. Based on what you are describing, it's sounding like you might have more than one My Best Buy information associated with your contact information. I would be happy to look into this for you, and see if we can find multiple accounts and get them merged back into one account. To get started, please send a Private Message with the following information:
-My Best Buy ID
-Example of an order or receipt that is not showing in your account
You can find a link to send a Private Message in my signature.