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Posts: 1
Registered: ‎07-20-2020

Reward expired exactly at midnight as using

Is there anyway to use a reward in the middle of ordering and having it expire
within about 5 minutes of putting my information in and trying to order an item? It wouldn’t let me apply it within minutes after midnight. Also tried to send customer service an email and website let’s contact only by chat, store or call. Why isn’t there an email option listed in the customer service page
Posts: 12,468
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Registered: ‎01-03-2013

Re: Reward expired exactly at midnight as using

Hello, siobhanhh, 


Welcome to the forum, and thank you for reaching out regarding your My Best Buy certificate expiring while you were attempting to place an order. I know if I were attempting to get an order placed before a certificate expired, I would be pretty frustrated to miss the deadline by a few minutes. 


Under our My Best Buy Terms, certificates expire at 11:59pm CT on the date listed. Should an order not be placed before this time, the certificate would expire and not be able to be redeemed, even if you were entering or reviewing information during checkout. I know this may not be the news you were hoping for, but hope it provides clarity regarding what occurred. 

With that said, I would be delighted to review your membership with you, so please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 


Tasha|Social Media Specialist | Best Buy® Corporate
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