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Posts: 1
Registered: ‎05-14-2019

Reward certificates

I had a $55 reward certificate that I didn’t know about. Anyway to get it reinstated—I am an elite plus member. Thank you.
Posts: 7,580
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Registered: ‎09-29-2008

Re: Reward certificates

Hi, Lambs-r-us, 


Welcome to Best Buy online community. We appreciate you being a member of the My Best Buy™ program.  As someone who likes to keep a close eye on any promotions and possible discounts that can be used on upcoming purchases, I’d sure feel a bit disappointed to see a couple of certificates expire when I had no knowledge of them.


Unless otherwise noted, most certificates should be valid for 60 days from the date they’re issued.  Promotional certificates, on the other hand, are generally valid for a shorter period.  I’d like to peek at your membership and see if I can get you some answers, but I’ll need some additional information from you first.  Please send me a private message that includes the below information, and I’ll see what I can do to help.


  • Full name
  • Email address
  • Phone number
  • Member ID


To send me a private message, log into the forum and select Private Message from my signature. 


I look forward to hearing from you. 

Karina|Social Media Specialist | Best Buy® Corporate
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