Points, Policies & Certificates

[Tracid]

I've tried logging out and clearing browser cache and cookies and it's still not showing, it's not recently issued either and set to expire within the week.

[Tracid · Accepted solution]

Hello?

[Kayla-BBY Social Media Specialist]

Hey there, Tracid,

Thanks for reaching out about your certificates not showing during checkout. I know when I have a certificate, I want to use it right away! The trouble shooting you’ve already done is a great step. Beyond that, it’s my understanding that sometimes when points convert into certificates, it can take about 24 hours to process through so they show at checkout.

As it’s been a few days since you initially reached out, have you been able to use your certificate? If you’re still having troubles, please let me know and send over your full name, phone number, and email address in a private message so I can take a closer look at your account.

Best,