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Posts: 1
Registered: ‎10-19-2020

Reward certificate not backed to account after return

I have returned a product that was purchased with partial payment of $50 reward certificate but the reward was not returned to my account. I clearly asked the customer service at the store if the reward certificate can be redeemed after the return or I would not make the return. And the answer was 'Yes' but it is not.

There was not an explanation or notice that the certificate is not refundable after a return.


This is really frustrating that I even have to spend time to post a message here to get help.



Posts: 6,652
Topics: 227
Kudos: 547
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Registered: ‎08-21-2017

Re: Reward certificate not backed to account after return

Good morning, minfrisbee,


Welcome to our community forums. It's always great to have a My Best Buy certificate around, I know I would want to know when this would post to my account if I were in your shoes. I would be happy to help you look into this.


How long ago was this return processed? It typically takes up to three days for certificates to be available after making a return. Do you know if this was a promotional certificate? These are only available to be used one time and are not refunded.


I would be happy to take a closer look at your My Best Buy account. I'll be sending you a private message with some more details shortly. You can check your inbox by clicking the orange envelope in the top right corner of your screen.


Return or Cancellation - Where is my reward certificate? 

AndrewB|Social Media Specialist | Best Buy® Corporate
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