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New Member
Posts: 9
Registered: ‎11-27-2009

Reward certificate not accepted for Netflix gift card

I tried using a $30 reward certificate today toward a $40 Netflix gift card and was told that it couldn't be applied. I have used reward certificates on these many times in the past. I now have $30 in certificates with no current plans on what to buy with it. If I had know I could not buy a gift card with it I would have continued banking my points until I had a use for them.
New Member
Posts: 9
Registered: ‎11-27-2009

Re: Reward certificate not accepted for Netflix gift card

Is there anyway I can get this certificate added back to my points bank
Posts: 5,522
Topics: 60
Kudos: 517
Solutions: 319
Registered: ‎12-23-2016

Re: Reward certificate not accepted for Netflix gift card

Hello, eXcelon2004,

 

Welcome back to the forums, and thanks for your questions.

 

As noted in our My Best Buy Terms, prepaid cards cannot be bought using My Best Buy certificates. This is a change we made earlier this year, so it is something that may have worked in the past.

 

If you don't plan on using those certificates soon, I can absolutely look into your account and see if they can be converted back into points. Please send me a private message through the link in my signature below this post. if you include your name, email address, and phone number, I can get started. We can't always do this, but it's worth looking to see if we can here.

Sincerely,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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