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Posts: 1
Registered: ‎05-04-2021

Reward certificate expired

My reward cert of $35 expired 3 days back and I appreciate the motivation that comes when it’s generated and without any notification about expiry date / due date it’s really hard to track and do purchase. As I understand that I missed to use $35 cert, I am looking for options to reissue the cert, so I could use for my upcoming purchase.
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Reward certificate expired

Good afternoon, Praveenk,


Welcome to our forums!  As a My Best Buy™ member myself, I can’t tell you how many reward certificates I missed out on, simply because they expired before I realized it.  It often feels like a missed opportunity, especially when you realize it happened just days after the expiration date.


In regards to the expiration of our reward certificates, unless otherwise stated in the email containing your certificate, they will generally be valid for a 60 day period.  If you’re unsure of the exact date as to when your certificate will expire, this information can be found on the certificate itself, as well as in the “Rewards” section of your account, if your account is linked to your My Best Buy™ membership.  You’re also able to modify the certificate redemption settings on your account, in case you wanted to have your certificates issued once you reach $5, $10, $20, or more, depending on your My Best Buy™ account status.  Once expired, we’ll be unable to reissue your certificate, and if you have any other questions regarding expired reward certificates, this FAQ article may prove useful.


With that said, I would like to take a closer look into your account, to make sure we’re exploring all options available.  For me to do so, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your My Best Buy Member ID


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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