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Registered: ‎11-22-2018
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Reward cert not returned after 20 days

Hi, I returned an item on Nov 1st that I had used a $5 reward certificate for. The cash balance was returned without issue to my CC. However the reward certificate has yet to re-appear on my bestbuy account.

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Registered: ‎10-10-2012

Re: Reward cert not returned after 20 days

[ Edited ]

Hi oogabooga901,


Welcome to the Best Buy forum!


You should get a second opportunity to utilize the points that helped create the $5 certificate if it was applied to a purchase that ended up getting returned.  I would definitely hate to lose out on the opportunity to fully redeem points I had been awarded.  While it can take up to 20 days for points from an eligible purchase to post to a member's reward account, it should only take about three days for a non-bonus certificates point value to repost following a return or cancellation.  I may need to intervene to ensure the 250 points find their way back into your rewards account if it has been more than 20 days.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will take a closer look.



Phone #
Email address


Return/Cancellation When a Reward Certificate was Used


Thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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