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Posts: 1
Registered: ‎10-09-2018

Reward Points Fraud

All of my Rewards Certificates were used by someone in another state to purchase Gift Cards.  BestBuy recognize the transaction as fruad and said they would credit all of my Reward Certificates.  This happened back in July.  As of today, BestBuy still has not credited my account.  I've called several times.  Each time I call a Customer Service Rep would process the claim and tell me I will receive my Certificates within 2-3 Business Days.  So far I've yet to receive my Reward Certificates.

Posts: 10,576
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Registered: ‎01-03-2013

Re: Reward Points Fraud

Hello cdf3, 

Welcome to the forum and thank you for reaching out to us here on the forum! Finding all of your reward certificates were redeemed without your authorization would be upsetting for anyone. I'm glad you reached out to us right away to get this resolved, though I understand you seem to still be waiting for a resolution. 


As you mentioned the certificates were redeemed in July, I truly hope you have ensured your password, as well as the password to the associated email account, has been reset. I would be delighted to dig further into this with you so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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