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Posts: 1
Registered: ‎03-01-2018

Reward Certificates issued without me knowing it

I received 2 emails today with 2 reward certificates valued at $100 and $35 dollars that I did not redeem. I called earlier this afternoon and found out that mybestbuy status had been changed from elite because I did not meet the purchase requirements. I understand that I am no longer qualify for the point banking option so I called to see about changing the $100 coupon to smaller amounts. I was told on my second phone call that this was not an option. I typically spend $25-$30 three to four times a week at Best Buy. In the past, I have called customer service and spoke with someone and had large certificates like this voided and reissued in smaller amounts. I feel this is a reasonable request for a loyal customer who purchases all their movies, video games, televisions, computers, cell phones, and other electronic accessories from your business.
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Registered: ‎10-10-2012

Re: Reward Certificates issued without me knowing it

Good morning rkinderssv,


Welcome to the Best Buy forum!


I can imagine your surprise when the points you had been banking were suddenly converted into certificates.  It sounds as if you have already received a reason as to why.  If a member did not requalify for Elite or Elite Plus status by spending the required amounts (Elite - $1,500 & Elite Plus - $3,500) during the 2017 calendar year, then their status would have expired in February 2018.  We started the process of resetting the status for those accounts yesterday.  You would no longer have the option to BANK points without Elite or Elite Plus status, which is why the points you had been banking were converted into certificates.


Your certificate preference is now set at $20.  That means a new certificate will be automatically issued once you have at least 1,000 points; however, that doesn't necessarily mean a new certificates value will be for $20.  If you made a purchase that resulted in 5,000 points, then you would be issued a $100 certificate rather than multiple $20 certificates.  There isn't anyway for us to take an active certificate and break it down into smaller values.  Even if the $100 certificate were to be voided, those 5,000 points would repost to your account and be converted into another $100 certificate.  You could select a certificates value when you had Elite status and were banking points.


If you have any other questions about your account or the My Best Buy™ program in general, then do not hesitate to send me a private message and I will see what I can do to further assist.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message."  Please also keep in mind that a certificate will generally be valid for a period of 60 days unless noted otherwise on the actual certificate.


My Best Buy™ Tier Expiration FAQ


Thank you for connecting with us and for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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