Points, Policies & Certificates

[mandoor]

Hi,

Today I found out that I had some reward certificates in my bestbuy account that was expiring today. So I did an online purchase using the rewards and the balance amount was paid using the Best Buy credit card. But unfortunately the order was cancelled due to some payment issue of the card. So I wanted to know whether the rewards will be refunded to me. If so in how many days? And since it’s expiring today and if the refund will be processed in like 7days will the expiry date be after that 7 days?

It would be great if I can use after the 7 days.

[Allison-BBY Social Media Specialist]

Hi, mandoor, and welcome to our online community!

Thank you for posting on our forum for support. I'm happy to shed light on how our reward certificates work when it comes to a situation like yours. For regular certificates, those should post back to your account within three days of your return or cancellation.

On the other hand, bonus/promotional certificates are intended to be one-time use coupons. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below. 
 
Return or Cancellation - Where is my reward certificate?
 
I would be happy to answer any additional questions you may have and look into the refund and expiration of your certificates. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,