03-13-2019 01:11 PM
Hello - I hate to ask this as this was my mistake... but I lost track of my $25 reward certificate as I thought it was good through March and not expiring on March 9th. I was going to make a couple purchases today and was really hoping to use it on my new Bose Headphones and Wireless Charger. I know it is a long shot... but any chance the reward certificate can be extended by a couple of days?? Thank you in advance for your time and help!
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03-13-2019 01:27 PM - edited 03-13-2019 02:10 PM
Discovering that your rewards certificate has expired when you thought it was still good can be disappointing. Thank you for joining our community to share your experience with us and for being a loyal My Best Buy member. We’d be happy to see how we may be able to help you moving forward, but we’d unable to make any guarantees on a particular outcome, at this time.
Certificates should be valid for 60 days unless otherwise noted under our My Best Buy Program Terms. Reward certificates are discount coupons you may utilize in Best Buy stores or on BestBuy.com. Just as many other coupons, these do expire. We do our best to ensure the expiration date is readily available, as it can be found in the notification email and on BestBuy.com. I understand if it’s been a particular busy time for you, it could be easy to miss our communications clearly calling out the expiration date. Can you please send us a private message as directed here in our floated post regarding your expired reward certificates? You can send me a private message with those requested details by choosing the blue “Private Message” button in my signature.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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