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Posts: 3
Registered: ‎12-23-2018
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Reward Certificate not credit back to account after return

Did a return on 12/11, there's a $15 reward certificat used but didn't receive points back to my account after the return.  I was told takes up to 3 days but it now almost 2 weeks.  I sent a PM to Tasha earlier this morning with details but haven't receive a response.

Posts: 11,252
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Registered: ‎01-03-2013

Re: Reward Certificate not credit back to account after return

Hello CyberRay, 

 

Welcome to the forum and thank you for reaching out to us regarding your certificate return! While we hope purchases work out, they don't always. In those instances, if a reward certificate was redeemed, you should get another chance to redeem the reward in most cases. 

As you're aware, certificates typically take a few days to be credited, so it's odd you're not seeing your rewards after a couple of weeks. I would be delighted to review this further with you. I've received your private message, but would require a few more details. Please keep an eye on your inbox in the top right corner for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-23-2018

Re: Reward Certificate not credit back to account after return

Thanks for your response, PM you with requested info.
Posts: 11,252
Topics: 137
Kudos: 301
Blog Posts: 20
Solutions: 533
Registered: ‎01-03-2013

Re: Reward Certificate not credit back to account after return

Hi there CyberRay, 

Thank you for following up. I'll be responding to your private message shortly. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-23-2018

Re: Reward Certificate not credit back to account after return

Got your PM, thanks for your help getting this issue fixed.
Posts: 11,252
Topics: 137
Kudos: 301
Blog Posts: 20
Solutions: 533
Registered: ‎01-03-2013

Re: Reward Certificate not credit back to account after return

Hi there CyberRay, 

 

You're quite welcome! I'm glad I was able to assist with this certificate return. 

Cheers!

 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!