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Posts: 6
Registered: ‎11-11-2014

Reward Certificate gone missing.

Hi there,

 

I've had a $10 cert that came & went in the span of about a week. Can someone tell me what happaned? I remember utilizing my reward cert to make a purchase last month but this is in addition to that. 

 

Thanks in advance,

 

Don

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Posts: 2,320
Topics: 165
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Registered: ‎08-08-2017

Re: Reward Certificate gone missing.

[ Edited ]

Hello Don,

 

Welcome back to our community.  Noticing a reward certificate having been issued right before it disappeared would certainly confuse me as well.  I'm glad you reached out to us for help with this and would be happy to answer any questions you may have about your membership.

 

According to our My Best Buy™ terms, reward certificates typically have 60 days to be redeemed from the date they're issued unless otherwise noted.  Promotional certificates, on the other hand, often expire sooner than that and would have their expiration date noted on them as well.  We also try to keep our customers in the loop on any certificates that have been issued by sending automated emails with their respective expiration dates.  Because some emails may be overlooked, filtered, or blocked altogether, it's best to track your membership from BestBuy.com.  Once a certificate has expired, we’d generally be unable to reissue it.  

 

Expired My Best Buy™ Reward Certificates FAQ

 

That said, I'd like to review your account in more detail to make sure everything looks right.  Please keep an eye out for a private message heading your way shortly, which you can view by selecting the orange envelope at the top of the page.

 

Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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