Points, Policies & Certificates

[Abstergo]

Hello,

I had a $25 reward certificate expire.  I thought I had it set to save points and only issue a reward certificate when I requested.  It was issued a day before I made a return and I thought that the return would invalidate that reward certificate, but I never received any notice of the reward certificate's status after the return.  Then it expired and I never received any notification that it was about to expire. 

Can you look into what happened with this $25 reward certificate and if its possible to get it reissued?

Thank you.

[Fey-BBY Social Media Specialist]

Hello, Abstergo!

Welcome to our online community, here on the Best Buy Forums! Thanks for posting with us, today.

I apologize for any confusion in regards to your certificate. Our My Best Buy program is a great way to earn some savings when shopping with Best Buy, and I can understand feeling disappointed that your certificate was not available to you. I would be happy to review your account information, and see if I can help figure out what might have happened. If this is something that you would be interested in, please feel free to send a Private Message containing your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Thanks,