12-16-2020 11:28 PM
12-17-2020 12:01 PM
Thanks for reaching back out to us on our forum. I hate to hear you missed out on a reward certificate, and I'm happy to share details surrounding what might have happened with this.
Once a certificate has been issued, it is usually valid for 60 days unless otherwise noted on the certificate itself. We typically cannot reissue certificates once they've expired, either. That said, I'd be happy to review the private message you sent and provide any additional assistance that I can. Please keep an eye on your inbox for my response shortly!
All the best,