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New Member
Posts: 9
Registered: ‎10-08-2016

Reward Certificate Error. Points Deducated without certificate

[ Edited ]

I contacted customer service using Elite dedicated number THREE TIMES without solving the issue. Every time the connection get lost (apparently). Is the issue that complicated! This is VERY disappointing and frustrating.


In very short, I had 5,853pts which can be redeemed up to $115. I issued three certificates $5, and $10, and $100. Only the $5 and the $10 are showing in my account. the $100 didn't show even though the points are deducted for it. When I go to my account and check "manage my reward" section it says I have $115 in certificates but It only shows $5 and $10 certificates and nothing about the $100. I do have a picture that shows the amount I had before redeeming if needed.


This is messed up on so many levels.

1) the first two associates didn't follow up with me after the "connection got lost". They both said i will be back in couple minutes and never did. Definitely need to put better associates for what is called "Elite plus member customer service dedicated phone line.    

2) the third associate that was kind enough gave me a reference number for the issue: {removed per forum guidelines} and said the issue will be fixed in couple hours but nothing happened.

3) What's the point of having certificates if I can't use them when i need them. Now I'm going to miss on a great sale best buy is having because of this issue.

4) Definitely Best Buy need to hire better IT to avoid some embarrassing issues like this with issuing something simple like the certificate.


I hope someone can help me in here because this is extremely bad!





New Member
Posts: 9
Registered: ‎10-08-2016

Re: Reward Certificate Error. Points Deducated without certificate

issue resolved thank you! Smiley Happy

Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: Reward Certificate Error. Points Deducated without certificate

Hi there, nabil!


Thank you for taking the time to reach out and share this with us. Apologies on the slow response. I'm glad to see that a resolution seems to be in place. If you have any more issues with this, or anything else, please feel free to let me know!


Otherwise, have an awesome rest of your Thursday!

Caleb H|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!