07-07-2020 11:27 AM
07-09-2020 06:03 PM
Welcome to the forum, and thank you for being a My Best Buy member! Keeping a close eye on your rewards is a great habit to have, but I can understand your concern if you believed you were banking your points but saw rewards had been issued.
It is incredibly peculiar that your certificate preference may have changed, causing $115 in rewards to be issued. We typically see this occur if a customer's My Best Buy tier status expired, leaving them without the benefit of banking their rewards, but even so, this typically resets the certificate preference to $5. It is possible though that your tier status expired earlier this year, as statuses expire at the end of every February, but that you regained the status with a recent purchase. For more details on tier expiration, please feel welcome to review the post below.
My Best Buy™ Tier Expiration FAQ
I would be delighted to take a closer look at your membership, so please keep an eye on your inbox in the top right corner of the page for my private message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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