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Posts: 1
Registered: ‎07-10-2018

Returned item, never got points back. It's been 5 days.

Hello! I read that after returning an item points should return within 3 days. I used 500 points. It's been 5 days. Who do I contact to get my points back? Thanks!




Posts: 11,360
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Registered: ‎01-03-2013

Re: Returned item, never got points back. It's been 5 days.

Hello Eric, and welcome to the forum! 

Thank you for connecting with us. Purchases don't always work out the way we hope, but in most cases you should be able to use your My Best Buy rewards again. The typical time frame is just a few days to receive these points back, so it's odd you're not seeing them yet. For more details, you can view the post below. 


Return or Cancellation - Where is my reward certificate?

Please keep an eye on your inbox in the top right corner of the page. I'll be sending you a private message shortly to gather more details to look further into this. 


Tasha|Social Media Specialist | Best Buy® Corporate
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