09-23-2020 09:35 PM
09-25-2020 05:03 PM - edited 09-25-2020 05:03 PM
Good afternoon, javierjmedrano,
Welcome to our community forums. I've worn a smart watch for the last few years and I know if I were in your shoes I would want to make sure one that did everything I needed. I appreciate you reaching out to us regarding your recent purchase experience.
As you mentioned, promotional certificates are only able to be used one time and will not be refunded in the event of a return. With that said, I would be glad to help explore what options may be available to help you moving forward.
I'll be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account.