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Regular Member
Posts: 47
Registered: ‎09-09-2009

Returned an item bought with rewards certs... I still have not received my certs back.

Can someone please help me get reward certs back? I used $40 worth of certs on a purchase that was returned on Nov.27th and as this morning I have yet to see them back in my account. Any help is appreciated.

Posts: 10,784
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Registered: ‎01-03-2013

Re: Returned an item bought with rewards certs... I still have not received my certs back.

Hi there jorgio1781, and welcome!

Thank you for connecting with us and for being a My Best Buy member. Waiting on $40 in My Best Buy certificates to be credited could try anyone's patience, especially if it's taking longer than anticipated for them to post. Generally, most customers see their certificates credited pretty quickly, within a few days. For more information, you can check out the post below. 

 

Return/Cancellation When a Reward Certificate was Used

 

I would be happy to take a closer look at this with you to see what may be going on with your certificates. Please keep an eye on your inbox in the top right corner for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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