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Posts: 14
Registered: ‎09-08-2016

Returned a product, used rewards have not been awarded them back/

I returned a product on 12/23. I had used a good amount of rewards towards this purchase. They said it would take two weeks. been about 20 days now. I have receipt were it says I'm supposed to be awarded the rewards back but nothing so far.

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Registered: ‎10-10-2012

Re: Returned a product, used rewards have not been awarded them back/

Hi Badger7


Thank you for taking the time to connect with us on the forum. Smiley Happy


This tends to be one of the more common My Best Buy™ related questions to pop up on the forum.  You should definitely get a second opportunity to utilize the certificates that were redeemed if the purchase they were applied to ended up getting returned.  I would hate to think one of my own certificates basically went nowhere.  It can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation.  Your 6th business day would have been 1/1 if the return was processed back on 12/23.


Since we are way beyond the 6th business days, I will need to intervene to ensure those points are put back into your account.  I will be sending you a private message shortly so that I can go over your account with you in additional detail. To read a private message, you would first want to login to the forum and then click on the little yellow envelope icon located at the top of the page.


Return/Cancellation When a Reward Certificate was Used


I hope that you enjoy the rest of your day.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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