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Posts: 4
Registered: ‎06-18-2016

Returned Purchase, but only refunded partial points



I made a purchase during the Black Friday early access and used $30 in reward points towards the purchase. I found that the same items were at a lower price during Cyber Monday and made the purchase again, to then return the first purchase I made during Black Friday.


I have already made the return but am only seeing $20 in my rewards rather than the full $30 I had used towards the order. Can this please be resolved?




Posts: 11,219
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Registered: ‎01-03-2013

Re: Returned Purchase, but only refunded partial points

Hello Mike, 

Welcome and thank you for reaching out! After returning your original purchase in favor of the more affordable Cyber Monday deal, you most likely should have seen your certificates credited in no more than a few days. For more details, please feel welcome to check out the post below. 


Return or Cancellation - Where is my reward certificate?


I would be happy to take a closer look at this, so please keep an eye on your inbox for my private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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