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Posts: 5
Registered: ‎04-01-2014

Returned Item with Cert, but certs not refunded yet

[ Edited ]

Hi, I had 2 items that were purchased with cert and then returned.


Nov 21

Order #:{removed per forum guidelines}


Nov 25

Order#: {removed per forum guidelines}


Its been over a week and the $40 certs used were not returned yet.




Posts: 8,177
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Registered: ‎10-10-2012

Re: Returned Item with Cert, but certs not refunded yet

Hi alucius,


Thank you for taking the time to reconnect with us. Smiley Happy


As you may read in similar threads, it should generally take up to three days for a non-bonus certificates point value to repost to a member's rewards account following a return or cancellation.  We are definitely beyond that time frame if the return was processed over a week ago.  Just means I may need to step in to ensure those points find their way home to your rewards account.  Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do to help.



Phone #
Email address


Return/Cancellation When a Reward Certificate was Used


Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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