Points, Policies & Certificates

[alucius]

Hi, I had 2 items that were purchased with cert and then returned.

Nov 21

Order #:{removed per forum guidelines}

Nov 25

Order#: {removed per forum guidelines}

Its been over a week and the $40 certs used were not returned yet.

Thanks

[Derek-BBY Senior Social Media Specialist]

Hi alucius,

Thank you for taking the time to reconnect with us.

As you may read in similar threads, it should generally take up to three days for a non-bonus certificates point value to repost to a member's rewards account following a return or cancellation.  We are definitely beyond that time frame if the return was processed over a week ago.  Just means I may need to step in to ensure those points find their way home to your rewards account.  Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do to help.

Name

Phone #
Email address

Return/Cancellation When a Reward Certificate was Used

Happy Holidays!