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Posts: 8
Registered: ‎09-23-2013

Returned Item two weeks ago still missing Rewards Points/Certificate

Hello, I successfully returned an item on November 12, 2018.


My Credit Card was properly refunded, however the the $5 Certificate I used with it has not been refunded.


It has been two weeks and I have not received the refund as points nor as a new certificate.

Posts: 11,210
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Registered: ‎01-03-2013

Re: Returned Item two weeks ago still missing Rewards Points/Certificate

Hi lamb677, 


Welcome back to the forum, though I wish it were under better circumstances. Generally speaking, returns involving redeemed reward certificates are processed smoothly, so I can imagine you were dismayed to find your certificate wasn't returned. 

As mentioned in the post below, certificates are typically returned back in just a few days. As it's been well beyond this time frame, I would be happy to take a look at what happened. Please keep an eye on your inbox in the top right corner for the private message I'll be sending you shortly! 

Return/Cancellation When a Reward Certificate was Used



Tasha|Social Media Specialist | Best Buy® Corporate
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