01-03-2019 02:37 PM
I purchased an item using a reward certificate and later returned the product. However, the points were not returned to my account. I usually get the points returned after returning an item using a reward certificate.
I would prefer to communicate the details needed via PM.
Thank you for the help.
01-03-2019 02:53 PM
I sent a PM after finding this link: https://forums.bestbuy.com/t5/Points-Policies-Certificates/Return-or-Cancellation-Where-is-my-reward...
01-03-2019 05:54 PM - edited 01-03-2019 05:55 PM
Hello there Charles,
Welcome back and thank you for reaching out to us about your certificate return. Redeeming a reward certificate is always exciting, so it can be extra discouraging to have the purchase it was redeemed on not work out. With that said, in most cases you should receive the reward back in a few days. I'm glad to hear you found our informative post and sent us a private message. Please keep an eye on your inbox in the top right corner of the page for my response shortly.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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