12-05-2018 08:57 AM - edited 10-05-2020 02:23 PM
Q: If I redeem a non- bonus reward certificate and then process a return or cancellation, will I get the certificate back?
A: The certificates point value (250 points = $5) should repost to your rewards account following a return or cancellation.
Q: How long does it take for a certificates point value to repost to my rewards account?
A: It can generally take up to 3 days.
Q: What if I redeemed a bonus or free promotional reward certificate?
A: No. Those reward certificates are considered one-time use coupons without an actual point value. The terms of a bonus reward certificates are as followed and can be found by clicking on the print icon next to your bonus in your rewards account:
TERMS & CONDITIONS: Limited time only. Reward is redeemable in any U.S. Best Buy retail location or online at BestBuy.com. Once redeemed, the reward is no longer valid--It will not be replaced as a result of a refund or exchange.
Q: If the reward certificates full point value does not repost to my rewards account after 3 days, what should I do?
A: Please reach out to us on the forum or BETTER YET send us a private message here with your name, phone #, email address, and order #/receipt pin #.
Thank you for being a member of the My Best Buy™ program, and please read over the Program Terms if you have any other questions.