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Return or Cancellation - Where is my certificate?

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Processed a Return or Cancellation after Redeeming a Reward Certificate




Q:  If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?

A:  The certificates point value (250 points = $5) should repost to your account following a return or cancellation.




Q:  How long does it take for a certificates point value to repost to my account?

A:  It can generally take between 3 and 6 business days.




Q:  If the certificates full point value does not repost to my account after 6 business days, what should I do?

A:  Please reach out to us on the forum or better yet send a private message to either Tasha-BBY or Derek-BBY.



Thank you for being a member of the My Best Buy™ program, and please read over the Program Terms if you have any other questions.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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