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Registered: ‎12-01-2018

Return of an Order purchased with Reward Certificates - How do i get back my certificates

Hi,

  I made a purchase on Oct 22nd using some reward certificates and remaining with a credit card. I was told that certificates will be deposited back to my rewards account in 7-10 days. I returned item on Nov 18th and still haven't seen any points back in my account. I called mydestbuy.com customer service and that guy only talks about my expired $5 certificate but never says anything about certificates that i used for returned order. I'm tiered of waiting on the call and not getting any resolution. Please help. It was for almost $275 worth of reward certificates so it is lot of money for me.

 

- Anil

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Registered: ‎01-03-2013

Re: Return of an Order purchased with Reward Certificates - How do i get back my certificates

Good morning and welcome, Anil! 

 

Thank you for reaching out to us! I'm sure you were pretty excited to make your purchase back in October using so many reward certificates. It's always upsetting when a purchase doesn't work out though. I'm sure you've been eagerly awaiting the return of these certificates, only adding to your frustration when they weren't credited as anticipated. 

 

Typically, you can anticipate My Best Buy certificates to be credited within just a few days, as noted in the post below. I would be delighted to dig further into this with you, so please keep an eye on your inbox in the top right corner of the page. 

Return/Cancellation When a Reward Certificate was Used

 

Sincerely,

 

 

Tasha|Social Media Specialist | Best Buy® Corporate
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