Points, Policies & Certificates

[kapil030385]

Last year, on Jan 19th,2020 , I purchased Lowepro - Adventura SH 140 II Camera Bag - Black but unfortunately, my camera didn't fit well and returned the product on Feb 9th, 2020

Towards my purchase, I used the certificate of 30$ but when I returned my product, I didn't get the value for my certifucate. My point is that if we don't use the Promotional certificate before the expiry date, it makes sense that we cannot re-use after the expiration date but while doing returns, at least the amount should be reverted back so that Customers don't loose out on the money.

I am a Elite Plus Customer and would expect this query of mine to be addressed on urgent basis.

[Allison-BBY Social Media Specialist]

Hi, kapil030385, and welcome to our online community!

Thank you for posting on our forum for support and for being an Elite Plus member. I'm happy to shed light on how our reward certificates work when it comes to a situation like yours. For regular certificates, those should post back to your account within three days of your return.

On the other hand, bonus/promotional certificates are intended to be one-time use coupons, which it sounds like this one you are referring to was. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below. 
 
Return or Cancellation - Where is my reward certificate?
 
I would be happy to answer any additional questions you may have and document your feedback in our corporate system. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,

[kapil030385]

Thanks for your message but the fact is the Item that I returned was faulty and as a Customer, by returning the product, we lost out on the money. If certificate is expired, and we don’t use it , then the policy does makes sense but in case of returns , there has to be a better way to handle such situations

[Allison-BBY Social Media Specialist · Accepted solution]

kapil030385,

I appreciate you following up with your continued concerns. I've also located your private message, and I'll be following up there shortly. Please look to your inbox for my reply!

All the best,

[kapil030385]

Thanks for your help Allison !

[Allison-BBY Social Media Specialist]

You're welcome! I'm always happy to help.

Please reach back out to us on the forum if you need any additional support in the future.

Take care,