08-22-2020 09:59 AM
My account recenlty reached elite status due to my last purchase. I was not able to change my profile to Points Banking before a $55 reward certificate was issued.
I am excited that I had enough points to get such a great reward, however that certificate has an October 24, 2020 expiration date and I have not large purchased planed before then. Note that I just made a rather large purchase,
As you know, Points Banking allows me to save my points and issue a certifcate when I know that I am ready to make a purchase. I would greatly appreciate it if this reward certificate can be cancelled and the points restored to my acount.
08-25-2020 12:14 PM
Welcome, and congratulations on reaching Elite status! When you make a purchase that pushes you beyond the Elite threshold, your tier status would update and points would post at the same time (about 20 days after purchase). As banking is not an option available until your tier status is updated to Elite or Elite Plus, your points from this initial purchase would be converted to certificates upon them posting. Once a certificate has been issued, it would be unable to be converted back into points under our My Best Buy Terms.
I would be happy to review your membership with you though, so please feel welcome to send a private message my way using the link in my signature below. In your message, please include your name, phone number, and email address.