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Posts: 1
Registered: ‎12-10-2020

Return Not Credited

I purchased an item using my rewards certificates and then Best Buy dropped the price 50%. I went into the store and asked them to price match it, but they told me that I would have to return the item and then rebuy it. They told me that they would reissue the rewards that I used to buy the item but that it might take a week. Anyway, it’s been several weeks and the certificates were never reissued. Is there anything I can do? If I don’t get the rewards back, then I basically spent $60 for a $20 game. Thanks.
Posts: 1,810
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Registered: ‎11-23-2018

Re: Return Not Credited

Hi, Pitchingace!

Thank you for posting on our forum for support. I hate to hear you may not have been given clear information on how our process works for refunding certificates. For regular certificates, those should post back to your account within three days of your return.


On the other hand, bonus/promotional certificates are intended to be one-time use coupons, which it sounds like yours likely was. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below. 

Return or Cancellation - Where is my reward certificate?
I would like the chance to look into your purchase and return further to see if I can provide any additional support or guidance. To start, please send me a private message including your full name, email, phone number, and customer service PIN located on your receipt for the purchase or return.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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