12-17-2020 12:22 AM
12-17-2020 04:05 PM
Thank you for posting on our forum for support. I hate to hear you may not have been given clear information on how our process works for refunding certificates. For regular certificates, those should post back to your account within three days of your return.
On the other hand, bonus/promotional certificates are intended to be one-time use coupons, which it sounds like yours likely was. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below.
Return or Cancellation - Where is my reward certificate?
I would like the chance to look into your purchase and return further to see if I can provide any additional support or guidance. To start, please send me a private message including your full name, email, phone number, and customer service PIN located on your receipt for the purchase or return.
All the best,