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Regular Member
Posts: 30
Registered: ‎01-29-2016

Reporting missing points, but receive "Unexpected error."

Hello, I'm trying to report missing points on two of my transactions, but for the past few days I've tried it just says "Unexpected error."

First transaction was on 01/06/2020, other one was a second preorder bonus placed on 03/17/2020 (This one is pending, but it states I'll receive 0 points when I should be receiving 500) I placed a preorder for another game the same day, and the points for that game are pending for the correct 500.

 

I'd really prefer to not have to call in, as I'm home with two loud kids. I've tried reporting on Mobile, using Chrome on Desktop and Edge on Desktop. Thank you.

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Regular Member
Posts: 30
Registered: ‎01-29-2016

Re: Missing points for 3 transactions

Somewhat same issue here with two copies of New Horizons. One is pending with 500 points, the other one is pending with 0. I hope your situation resolves as well!

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Regular Member
Posts: 30
Registered: ‎01-29-2016

Re: Missing points for 3 transactions

I can't delete it but, that was suppose to be sent to another person asking the question! I wonder if it accidentally got merged? (I promise, I wasn't repliny gto myself!)

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Regular Member
Posts: 30
Registered: ‎01-29-2016

Re: Reporting missing points, but receive "Unexpected error."

Morning! Checking in again, hoping to get a reply about errors reporting missing points on both transactions. Thank you!

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Posts: 12,468
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Registered: ‎01-03-2013

Re: Reporting missing points, but receive "Unexpected error."

Good morning, chyiochan, 

 

Welcome back to the forum! I understand you're reaching out regarding some missing points, including some pre-order Get $10 bonuses. I know how exciting purchases and pre-orders are, especially when you have points to look forward to as well. 

 

Some things to keep in mind is that based on your method of payment, the purchase may not qualify for points. Under our My Best Buy Terms, portions of purchases paid for by Best Buy gift card, reward certificate, or if financing is selected when paying by My Best Buy Credit Card would not qualify for My Best Buy points. As it sounds like multiple pre-orders are also in play here, please also keep in mind that if this were the same title, the Get $10 offer terms advise it is limited to one reward per member per title. 

 

Should these details still leave you with questions, please don't hesitate to reach out to us as we're always here to help! 

 

Thank you,

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 30
Registered: ‎01-29-2016

Re: Reporting missing points, but receive "Unexpected error."

Understood! That makes more sense! The first item was paid for all by gift cards, and the second was two copies of the same game. I appreciate the help and understanding of the situation!

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Registered: ‎10-10-2012

Re: Reporting missing points, but receive "Unexpected error."

You are more than welcome! Please do not hesitate to stop by the forum in the future should you have any other rewards program-related questions.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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