Points, Policies & Certificates

[audionirvana20]

Hello,

I did a purchase in Best buy store and paid for it partially using the bestbuy certificates and rest through my credit. After placing the order, the order was cancelled in the system few minutes later and the Bestbuy store agent refunded my purchase. The return receipt just mentions the refund on my credit card and doesn’t say anything about the refund of certificates.

Bestbuy store agent mentioned that amount I paid using the card will be refunded to the card and certificates will go back to my account. I did get the credit back on my card but I don’t see any certificates on my account. Has anyone here faced the similar issue? I am kind of lost and looking for someone from Bestbuy to help.

Best Regards

[LisaF-BBY Social Media Specialist]

Hi, audionirvana20,

Welcome to our online community.

We appreciate you reaching out on our community Forum regarding your certificates. I had some trouble with my certificates last year, it was quite frustrating. I would be happy to look into this for you. To begin, please send a Private Message including your full name, email address, phone number, and order number. Please click the blue button next to my signature below to send a Private Message.  I look forward to assisting you.

Cordially,