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Posts: 1
Registered: ‎11-05-2021

Report Missing points An Unexpected error occurred

My best buy account is missing some of the purchases I have previously made. When I try to add them using the report missing points page, I get the following error:


"An unexpected error occurred"


I've read that this could be due to having multiple bestbuy accounts. Can someone please help merge my accounts? 

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: Report Missing points An Unexpected error occurred

Good evening, drummer20!


Thanks for reaching out about this, and welcome to our online community! I'm sorry to hear you're having some issues with your account. You are totally correct with that. It can often be that you have several active accounts and the system is showing you a different one than normal. So, we can absolutely try merging them together. 9 times out of 10, that's all we need to fix it. I'd be more than happy to give it a shot. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, we can dive in and get the ball rolling.


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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