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Posts: 1
Registered: ‎09-23-2020

Report Missing Points Error An unexpected error occurred.

When trying to report missing points, I get the error "An unexpected error occurred." Other posts on this forum seem to indicate that I'll need help from someone on the support team.

Posts: 1,840
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Registered: ‎11-23-2018

Re: Report Missing Points Error An unexpected error occurred.

Hello, alexkarev, and welcome to our online community!


Thank you for contacting us on our forum for support. It's always important to have everything in order with your My Best Buy account, including having all your purchases attached, to be able to take advantage of all the great rewards and perks the program has to offer. I'm happy to do assist with the issue you're seeing when attempting to report missing points.


I'd like to mention that a purchase cannot be reported if it is more than 180 days old, or if it was processed prior to joining the My Best Buy program. In addition, if your order has not yet been fulfilled (picked up or shipped), that would be another reason why you would encounter an error. A purchase, like a pre-order, cannot be reported until it has been fulfilled.

Please feel free to send me a private message including your full name, email, phone number, and order number if you're still in need of assistance with your account. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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