Points, Policies & Certificates

[BillyHinTX]

I’m trying to report a recent purchase to my acct, and I get an ‘unexpiected error’ when I try to submit my purchase details. 1) I’ve had a rewards acct for over 10 years, 2) The purchase was around a week and a half ago, 3) The product has been picked up and I’m enjoying it.

[AndrewB-BBY Social Media Specialist]

Hi there, BillyHinTX,

Welcome to our community forums. As a My Best Buy member myself, I know that I want to make sure every purchase and point is attached to my account so I can take full advantage of rewards. I appreciate you letting us know about your experience reporting this purchase and I would be glad to see what I can do to help.

Generally, an error like this means you may have multiple My Best Buy accounts. I can certainly look into getting these merged from you and will need a bit more information to continue with this process. I'll be sending you a private message with some more details shortly.

You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen. I look forward to hearing back from you!

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