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Registered: ‎04-01-2020

Report Missing Points - An unexpected error occurred



I hope all is well. I am trying to report a missing points and I get this "An unexpected error occurred." message instead.

It would be greatly appreciated if someone can help me getting my points.





Posts: 8,598
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Registered: ‎10-10-2012

Re: Report Missing Points - An unexpected error occurred

Good afternoon, alexkim92,


Welcome to the Best Buy forum. Smiley Happy


The best way to ensure your purchases are awarded every possible point they qualify for is by making sure each one is attached to your rewards account.  A single point can be what keeps you from earning that next certificate.  Luckily, as you appear familiar with, there is a tool on that allows members to report purchases not already attached to their rewards account as "missing."  I have used that tool on several occasions to report some of my own purchases.


There are a few things to keep in mind when trying to report a purchase as missing on that could potentially result in an error message.  Was your purchase processed more than 180 days ago?  A purchase cannot be reported if more than 180 days sold.  Did you have an existing rewards account prior to the purchase?  A purchase cannot be reported if processed prior to joining the program.  Has the purchase in-question been fulfilled (shipped or picked up)? A purchase, such as a pre-order, cannot be reported until it has been fulfilled.


Please double check that your purchase meets those requirements, and if you still need help reporting your purchase, then please send me a private message with the details listed below, and I will see what I can do to help.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message."



Phone #
Email address

Order #/Receipt pin #


How Do I Report Missing My Best Buy™ Points?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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