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Posts: 1
Registered: ‎02-07-2022

Report Missing Points - An Unexpected Error Occured

In December 2020, I purchased a unlocked Sony phone on and picked it up in-store.

However, as of today, I have not received any points for it.

So when I went to report missing points, it states that "An Unexpected Error Occured", regardless whether I do it via a desktop browser or the mobile app.

Posts: 87
Topics: 3
Kudos: 26
Solutions: 8
Registered: ‎11-08-2021

Re: Report Missing Points - An Unexpected Error Occured

Hello. Japanimater, 


Thanks for reaching out to us on Best Buy Forums. As a My Best Buy Rewards member myself, I can understand wanting to ensure you receive your points. I would be happy to look into this further if you are still needing assistance. To begin, please send a private message via the blue button to the right of my name including your full name, phone number, and email address.



Phoenix|Social Media Specialist | Best Buy® Corporate
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