Points, Policies & Certificates

[Japanimater]

In December 2020, I purchased a unlocked Sony phone on Bestbuy.com and picked it up in-store.

However, as of today, I have not received any points for it.

So when I went to report missing points, it states that "An Unexpected Error Occured", regardless whether I do it via a desktop browser or the mobile app.

[Phoenix-BBY Retired: Social Media Specialist]

Hello. Japanimater, 

Thanks for reaching out to us on Best Buy Forums. As a My Best Buy Rewards member myself, I can understand wanting to ensure you receive your points. I would be happy to look into this further if you are still needing assistance. To begin, please send a private message via the blue button to the right of my name including your full name, phone number, and email address.

Regards,