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New Member
Posts: 2
Registered: ‎12-30-2020
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Report Mising Points Error



I was browsing through my profile on My best buy account and couldn't find some of the purchases I have made in the past. When I try to add them using the report missing points page, it contineously game the error:


"An unexpected error occurred"


Can you help me add these purchases to my account? Also I don't see the GSP Plans I have for these purchases.




Posts: 8,743
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Registered: ‎10-10-2012

Re: Report Mising Points Error

Greetings, Muhammad, and welcome to the Best Buy forum,


Sounds like someone may have a case of the multiple rewards accounts, which can be fixed with a quick dose of merge. Any active points or certificates in a secondary rewards account should transfer over to the primary rewards account following the merge, and while an active Geek Squad Protection (GSP) plan isn't tied to a specific rewards account, the combining of your customer profiles in-order to process the merge should help make sure all active GSP plans are displayed when you login.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to further assist.


Phone #
Mailing address

Email address


How to Merge My Best Buy™ Rewards Accounts


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-30-2020

Re: Report Mising Points Error

Thanks for the prompt reply. 


Message sent!



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Registered: ‎02-08-2019

Re: Report Mising Points Error

Thanks, uzairrock! We got it and requested some additional information from ya. Looking forward to hearing back!




Meg|Social Media Specialist | Best Buy® Corporate
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