Points, Policies & Certificates

[uzairrock]

Hi,

I was browsing through my profile on My best buy account and couldn't find some of the purchases I have made in the past. When I try to add them using the report missing points page, it contineously game the error:

"An unexpected error occurred"

Can you help me add these purchases to my account? Also I don't see the GSP Plans I have for these purchases.

Thanks!

Muhammad.

[uzairrock]

I was browsing through my profile on My best buy account and couldn't find some of the purchases I have made in the past. When I try to add them using the report missing points page, it contineously game the error:

"An unexpected error occurred"

Can you help me add these purchases to my account? Also I don't see the GSP Plans I have for these purchases.

Thanks!

Muhammad.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Greetings, Muhammad, and welcome to the Best Buy forum,

Sounds like someone may have a case of the multiple rewards accounts, which can be fixed with a quick dose of merge. Any active points or certificates in a secondary rewards account should transfer over to the primary rewards account following the merge, and while an active Geek Squad Protection (GSP) plan isn't tied to a specific rewards account, the combining of your customer profiles in-order to process the merge should help make sure all active GSP plans are displayed when you login.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to further assist.

Name
Phone #
Mailing address

Email address

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[uzairrock]

Thanks for the prompt reply. 

Message sent!

Muhammad.

[Meg-BBY Social Media Specialist]

Thanks, uzairrock! We got it and requested some additional information from ya. Looking forward to hearing back!

Best,