12-16-2020 11:42 AM
Hi, I recently placed an order using my BirthDay 10% coupon. You guys canceled my order and the coupon is also cancelled. Since this is not my fault that you cancelled my order, I think I should have a new 10% coupon issued. I called and no one can help. Can you please send me a replacement coupon.
12-17-2020 12:18 PM
Thank you for taking the time to stop by our community forums and happy birthday! It's always a nice surprise to get a birthday surprise like this! I appreciate you writing to us regarding this order and would be glad to provide some more details about what options are available moving forward.
Birthday coupons are intended to be used once and we are unable to reissue them in the event an order is cancelled or returned. With that said, I'd like to take a closer look into this purchase and see why your order was cancelled.
I'll be sending you a private message to gather a bit more information. You can check your inbox by logging into your forum account and clicking the orange envelope on the top right corner of your screen. I'll keep an eye out for your response.