12-19-2020 12:59 PM
Someone made a purchase on bestbuy.com and added one of my personal email addresses as the primary email address associated to the account. As such, I have the ability to log in, reset the password, etc. I reached out to this person (by finding his phone number on the account), and it seems like he was able to get his real email address added as a secondary address on the account - however, my personal email is still associated. I tried going through Account Settings > Account Security > Email Addresses > Change, but it doesn't give me an option to either delete my address from this account.
Can BestBuy support remove my personal email address from the login for this user's account?
12-22-2020 12:54 PM
Thanks for reaching back out for support on our forum. It's always important to make sure your My Best Buy account is in order, and I can imagine your concern when noticing your email was tied to someone else's account.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.